Guide · Updated 2026
Best ISP Billing Software in Kenya (2026): A Buyer’s Guide
If you run an ISP or WISP in Kenya, your billing software has one job above all others: get you paid, automatically, over M-Pesa — while keeping subscribers authenticated and online. Here’s what to look for, and how to pick the right platform.
What makes ISP billing software “best” for Kenya?
Kenya’s market has specifics that generic billing tools ignore. The software that wins here does five things well:
- M-Pesa collection — Safaricom Daraja STK push and Pay Bill, with automatic invoice reconciliation, so you stop chasing payments by hand.
- RADIUS authentication — subscribers authenticate against your NAS (MikroTik and others), with instant activation, suspension and renewal.
- Hotspot and PPPoE in one place — voucher and captive-portal sales for hotspots, and PPPoE billing for home fibre.
- Billing in KES — Shilling pricing, tax, overdue handling and automated SMS reminders.
- Fast setup — you should be live in an hour, not a month.
M-Pesa: the deal-breaker
In Kenya, if your billing platform doesn’t collect over M-Pesa cleanly, nothing else matters. Look for native Daraja integration (STK push and Pay Bill), automatic matching of payments to invoices, and instant reconnection once a subscriber pays. Manual reconciliation is where ISPs lose both time and money.
Hotspot, PPPoE, or both?
Most growing Kenyan ISPs run a mix: hotspot zones sold by time/data bundles, and PPPoE for homes and businesses. Choosing one platform that does both — instead of stitching together separate tools — keeps your subscriber data, payments and reporting in one system.
Why Kenyan ISPs choose KwikNet
KwikNet is an ISP billing platform built for this market. It handles M-Pesa (Daraja) STK push and Pay Bill with automatic reconciliation, RADIUS authentication on MikroTik and other NAS devices, hotspot vouchers and captive-portal sales, and PPPoE billing — all priced and reported in KES. New ISPs typically go live in under an hour, and there’s a 14-day free trial.
Frequently asked questions
What is the best ISP billing software in Kenya?
The best ISP billing software for a Kenyan ISP is one that automates M-Pesa collection, authenticates subscribers over RADIUS, and handles both hotspot and PPPoE billing. KwikNet was built for exactly this: M-Pesa (Daraja) STK push and Pay Bill, hotspot vouchers, PPPoE over RADIUS on MikroTik, and billing in KES — with an ISP live in under an hour.
Does KwikNet support M-Pesa (Safaricom Daraja)?
Yes. Subscribers pay by M-Pesa STK push or Pay Bill and invoices reconcile automatically, so you stop chasing payments manually.
Can it handle both hotspot and home-fibre (PPPoE) customers?
Yes. KwikNet sells hotspot time and data bundles through a captive portal and voucher codes, and authenticates and bills PPPoE subscribers over RADIUS on MikroTik and other NAS devices.
How much does ISP billing software cost in Kenya?
KwikNet offers tiered plans that scale with your subscriber count and a 14-day free trial with no card required. You bill your own customers in KES.